Returns & Refunds

Taxes & Custom Duties

The articles prices are expressed in Euro (€); they include the in-force VAT (Value Added Tax) which varies according to the different article typologies. The resulting total amount at the end of the purchase procedure is comprehensive of transport charges, but does not include customs duties and/or possible additional charges.

In foreign countries where the local currency is not the Euro, the transaction will still be conducted in Euro. The displayed price in the local currency is based on the current exchange rate and does not include any additional fees that may be applied by banks for currency conversion.

WITHDRAWAL RIGHT AND RETURNED GOODS

Italian law (Art. 5 Legislative Decree 22 May 1999 N.185) stipulates that consumers acting for purposes unrelated to their commercial activity—excluding resellers and companies—can exercise the right of withdrawal and return the product to the seller, in accordance with the law, and obtain a refund.

If you are not satisfied with your purchase for any reason, you have the right to withdraw from the contract without any penalty.

Return shipping costs are responsibility of the customer. A necessary condition for exercising the right of withdrawal is the return of the products in perfect condition, unused, with original labels intact and in their original packaging. Returned products must also be carefully packed to protect the original packaging from any damage, writing, or label application. The risks associated with return shipping are entirely the customer’s responsibility. Products that have been washed, damaged by detergents/additives, or damaged due to customer negligence (e.g., excessive ironing temperature, incorrect application of patches on jerseys, etc.) will not be refunded. For technical reasons, the color of products displayed on the website may slightly differ from the actual color, and such variation will not be grounds for a refund.

The right of withdrawal cannot be exercised on:

• Products customized upon express request of the customer (e.g., products personalized with names and/or numbers of players or personal names, patches, initials, except for defective or damaged products)
• Underwear, swimwear, and face masks
• Jerseys after the player’s number has been changed or the player has transferred to another team

HOW TO PROCEED WITH A RETURN

If you are a registered user:

1. Log in with your email and password.
2. Access your account and locate your order in "ORDER HISTORY."
3. Access the order summary.
4. Click the "MAKE A RETURN" button.

If you are NOT a registered user:

1. Go directly to the returns portal by clicking Here
2. Enter your postal code and order number (in full) or tracking code; both can be found in your order confirmation.
3. Select the product(s) to return.
4. Complete the return form, indicating the reason, and request a refund (which will be issued in the same way as the original purchase).
5. Select your preferred drop-off point.
6. Confirm the summary and go to the drop-off point with the provided label.
7. You will receive a confirmation email and can track the package at any time.

Upon receipt of the product, our team will conduct the necessary checks and, if everything is in order, a refund will be issued via the original payment method, excluding any shipping costs incurred.

If you paid by cash on delivery, the refund will be issued via bank transfer: send your IBAN and account holder details to storecustomercare@virtus.it, specifying your order number in the subject.

REFUNDS

Refund time is around 30 days, after checking the goods status. Some delays might be caused by postponed deliveries to FANATICS ITALY S.R.L. from the postal service. After the above-mentioned time, please call 02/26303235-36-37 or an e-mail to storecustomercare@virtus.it.
Credit card and other payments will be refunded by re-credit of the amount and refund time can depend on the credit card or payment method used.
Refund excludes transport charge (both for shipments and returning) and possible customs duties/taxes. A full refund will be made only for faulty goods returned or for loss of the package by the courier.
No refunds are possible for customized products (jerseys or shorts with player name or personal name /or number, with initials, except if faulty or damaged); for underwear, swimsuits and face masks; for match jerseys if the player leaves the club or changes the squad number). Discounted products (seasonal sale or special promotions) are not refundable.

REQUESTS AND COMPLAINTS

Time limit for forwarding requests and complaints:

• 15 DAYS for complaints concerning goods which is faulty, damaged, lacking or not pursuant to the order.
• 3 MONTHS for requests concerning shipments or deliveries (not received packages, delivery problems).
• 6 MONTHS for requests concerning payment transactions or refunds.

COPYRIGHT AND TRADEMARKS

Trademarks, logos and other distinguishing marks of any kind, used in the website pages, belong to their respective owners; their use is prohibited to unauthorised third parties, including their reproduction on other websites. Contents such as information, programs, software, text, graphics and images within the website are protected by copyright.

APPLICABLE LAW

The regulation in force applicable to the purchases on store.virtus.it is the law of the Italian Republic. For any controversy related to the product marketing on the website, the competent court will be the Court of Milan.